Process mapping & improvement
What is it?
Document existing business activities through interviewing & inspection existing documentation / systems
This typically looks at the following levels:
- Process
- Procedure
- Work instruction
Why do it?
- To document the business as per quality standards (e.g. BS5750, ISO9000)
- To provide benchmark for changing a particular process
- To provide opportunity for efficiency gains
- As part of a wider efficiency exercise
What are the benefits?
In order to save money, or make more money as a result of re-designed process
Create a shared understanding between those responsible for managing a process, and those implementing it
Ready the process(es) for uploading to a workflow execution tool.
Ensure process is carried out in a standard way, time after time
Track record
As per ‘SharePoint & Process management’
