LGD Web Content Management

Introduction

Justin worked at a Large Government Department to design and implement a Content Management system to support their Electronic Delivery channels and fit in with Cabinet Office guidelines (such as e-GIF, e-GMS etc.). This involved:

• Requirements capture and validation,
• Service charge cost-modelling,
• Defining service levels and the overall service definition,
• Process design and user role definition,
• As well as setting the management of change agenda.

Day-to-day activity involved:

• Interviews,
• Report writing,
• In addition to technical system design and specification, to allow the Department to orchestrate its communications with its stakeholders in a timely and innovative way.

Outcomes / difference

At the end of this exercise, the Govt. Dept. had

• A happier user base, who were able to look after their own web pages, independent of the webmaster team
• An easier to site to maintain and which has just been re-designed in a tight schedule
• A successful communications channel to support the business of the Department, and reduce enquiries to telephone helpline.

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