LGD Web Content Management

The following is an example of work Justin Souter has done in the past.

1.1              He worked at a Large Government Department to design and implement a Content Management system to support their Electronic Delivery channels and fit in with Cabinet Office guidelines (such as e-GIF, e-GMS etc.).

1.2              This involved

1.2.1        Requirements capture and validation,

1.2.2        Service charge cost-modelling,

1.2.3        Defining service levels and the overall service definition,

1.2.4        Process design and user role definition,

1.2.5        As well as setting the management of change agenda.

1.3              Day-to-day activity involved

1.3.1        Interviews,

1.3.2        Report writing,

1.3.3        In addition to technical system design and specification, to allow the Department to orchestrate its communications with its stakeholders in a timely and innovative way.

1.4              At the end of this exercise:

1.4.1        The Govt. Dept. had a happier user base, who were able to look after their own web pages, independent of the webmaster team

1.4.2        An easier to site to maintain and which has just been re-designed in a tight schedule

1.4.3        A successful communications channel to support the business of the Department, and reduce enquiries to telephone helpline.

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