Knowledge Management strategy and others
The following is an example of work Justin Souter has done in the past.
1.1 He was consultant on a project to produce KM strategy for professional services division of a telecoms hardware manufacturer.
1.1.1 Justin acted as technical design authority so that the software used underpinned the wider business initiative.
1.2 Providing second-line support to a Client with an outsourced IT support function, Justin helped turn around customer perception about quality and standard of care to end users.
1.2.1 This involved working closely with Client management, the hardware supplier and Fujitsu Services’ outsourcing division to resolve outstanding issues and improve customer awareness of service level agreements and the possibilities of their systems.
1.3 Justin founded an internal vehicle to monitor the KM Technology market, which covered the early Retrieval and Portal tool sectors.
1.3.1 Called ‘KM Technology Watch’, this group provides expertise internally and guidance to Clients interested in this area.
1.3.2 He and his co-founder colleague published an article on this area for KM Magazine.
1.3.3 He has also co-ordinated an internal Community of Practice called “Mobilising Knowledge”, which facilitates knowledge sharing and is an exemplar of Community best practice.
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