customer service

SCL Narrative – my thoughts: your feedback please

June 5, 2009

I’ve been kicking some ideas around for a while about what SCL is for – what is the Big Picture? Those who know me know that I think in pictures. So, instead of publishing a long-winded explication, I’m publishing this mindmap to get my thoughts into the Public Domain, and hopefully to garner some feedback [...]

Read the full article →

Manifesto: UK Public Sector data should be set free

May 27, 2009

[UPDATE Jan 2010: Check out ‘Public Launch’ a post about the launch of data.gov.uk. Data sets & mashups ahoy – w00t!] This post is a synthesis of various ideas which have come together now that Data.gov is live. In turn, I would like to see data held by UK Public Sector organisations be freed up [...]

Read the full article →

Thinking Digital live blogs posts #tdc

May 19, 2009

Hello! Thanks for stopping by and thanks to Herb for the shout and link to my live-blogs of Thinking Digital. :-D For your convenience, this is the list of posts which have embedded Cover it Live sessions: Social Media Masterclass hosted by Stowe Boyd #TDC Session One: (Present at the Creation) #TDC Session Two: (Disturbing [...]

Read the full article →

Social Media Masterclass hosted by Stowe Boyd #TDC

May 13, 2009

At Eye on the Tyne, 9 – 11 Broad Chare, Newcastle, NE1 3DQ, 0191 261 7385 Panel Stowe Boyd, The /Messengers JP Rangaswami, BT Alex Hunter, Virgin Group Paul Smith, Twitchhiker Live blog Social Media Masterclass hosted by Stowe Boyd

Read the full article →

SCL in the News & at Events

May 12, 2009

South by South West Quick post spurred by a great article about Souter Consulting that appeared in North East England’s daily newspaper, The Journal. Lewis Harrison of Thinking Digital was instrumental in getting this article into The Journal’s Business Section, with the article written by Andrew Mirnin. I had forgotten about this, being in the [...]

Read the full article →

SCL & Thinking Digital (including Live Blogging info) #TDC

May 11, 2009

I thought I should post before the conference about what I’ve been up to in connection with Thinking Digital (TDC), and how you can follow proceedings through the SCL website. Consultancy role I have been advising TDC on Social Media strategy Working with the conference producer, and PR chief to explain the possibilities of Web [...]

Read the full article →

Social Media at CONNECT North East

May 11, 2009

  This post sets out the work I have been doing with CONNECT North East which, in its own words, is:  ”the newest branch of the highly successful CONNECT network, which brokers introductions between young technology companies and investors. CONNECT North East’s role is to strengthen the links between the region’s young technology businesses and [...]

Read the full article →

Project support tool – your input would be appreciated!

April 17, 2009

I’m in discussions with someone locally about a potential programme of activities to help businesses make the most of technology (usually information technology). We’ve been talking about what tool(s) might help underpin the whole enterprise. Photo credit to Andy Lawson It will probably be web-based, in order for everyone to have access – i.e. the [...]

Read the full article →

Cloud Camp North East

March 25, 2009

A post re a discussion of Cloud Computing at which I presented earlier this week. I have typed up my notes from the Q&A session fyi. On Tuesday night I spent the evening in the Company of some Cloud Computing luminaries, at Cloud Camp North East England. There were presentations from FlexiScale, RightScale, CloudSoft, Sun [...]

Read the full article →

Web 2.0 articles in bdaily #7 – Who

February 18, 2009
This entry is part 7 of 8 in the series bdaily

n.b. This was originally published on bdaily. Photo credit to Saad.Akhtar [Update: this isn't me, it's some random geezer on Flickr, chosen because 'Who' was in the shot ;-)] “Web 2.0: The ‘Who’ With Justin Souter of Souter Consulting Part 7 of a series of articles on the application of Web 2.0 I thought ‘Why’ [...]

Read the full article →

← Previous Entries

Next Entries →