customer service

My Slideshare favourites

May 4, 2010

A post with embedded widget from the Slideshare website to help others learn about Web & Enterprise 2.0 by viewing my favourited slide decks

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SCL 2.0

March 26, 2010

This entry is part 1 of 4 in the series Re-boot

Introduction This post is the first in a series about how I’m re-booting Souter Consulting Limited. The posts in this series hopefully show at the top right when you read this – automagically! Relaunching the business I’ve recently had a couple of meetings where the feedback has caused me to think about how SCL presents [...]

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Belated write-up of TaaD event – ‘Social media: beyond the hype’

November 20, 2009

A recap of this event, with photos and the presentations (where possible). Intro “Your Honour, being conscious that it’s a while since the ‘Social media: beyond the hype’ event at the end of October, I’d like to plead in mitigation that I’ve had a couple of bouts of ‘flu since then, and a broadband cut-off [...]

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Social Media for Accountants – the real thing

October 16, 2009

Intro To recap: Proposed by RMT, to present at DFK UK & Ireland Annual Conference. This year, it was held in Troon, right next to the golf course. Schoolboy error on my part meant that I forgot to pack my clubs and go up early enough to get a round in – doh! The presentation [...]

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Presentation: Social Media for Accountants

September 17, 2009

Mega quick post (that I may well update) to capture any comments you goodly people might have about this preso. The story is that I have been invited to speak at the DFK UK & Ireland Annual Conference on the 2 October at the Marine Hotel in Troon (www.barcelo-hotels.co.uk/marine-hotel/) This is my draft presentation to [...]

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Social Media in a B2B context

July 28, 2009

Last week I made a business development call on a local company, who were looking to find out more about Social Media–and what it could do for them. They are a business-to-business organisation, and I was slightly stumped when asked about B2B case studies in Social Media, so I decided to have a bit Google [...]

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United breaks Guitars; share price dips (allegedly)

July 27, 2009

I realise that for many of your seasoned observers, this is old hat. However, having been told about this at lunch yesterday by Caroline’s Daughter and Son-in-Law, I thought I would have a look into this, as it appears to be part of a growing trend of smart people employing social media to get heard. [...]

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Social Media numbers – c/o Marketing Charts

July 20, 2009

Introduction I put this document together recently when I was involved with a bid recently. These incredibly useful numbers / quotes etc. were culled from the Marketing Charts website – brilliant site, although I do wonder if the companies involved ‘place’ the reports on it to further their own agenda. That said, the stats are [...]

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SCL joins NEESPR!

June 17, 2009

A post to announce that Souter Consulting Limited has joined the North East Service Provider Register. So, if you are looking for assistance around Social Media strategy & fulfilment (e.g. how can I use blogging & Twitter for my business?) Document, Information & Knowledge Management, and using collaborative technologies in general Management of Change to [...]

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Raising your Whuffie

June 12, 2009

This post looks at the importance of Social Capital online. For those of you who attended Thinking Digital recently, we were treated to Tara Hunt tour-de-force which, unfortunately, was too quick & snappy for me to live blog :-(. I’m therefore embedding the presentation so you can see for yourself. :-) Happiness as Your Business [...]

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