customer service

McKinsey report shows that using Web 2.0 creates competitive advantage – part ii

January 19, 2011
This entry is part 2 of 4 in the series McKinsey Web 2.0 series

Introduction Second post in a series of 3 – hopefully the title gives it away! If the series gizmo is working properly, you should have a box at the top right of this post which links to all the posts live in this series… This post contains McKinsey’s key assertions regarding the difference Web 2.0 [...]

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McKinsey report shows that using Web 2.0 creates competitive advantage – part i

January 17, 2011
This entry is part 1 of 4 in the series McKinsey Web 2.0 series

Introduction I’ve recently been debilitated by a heavy cold, and took the opportunity to catch up on some reading. If you’ve read some of my other posts, you will have picked up that I believe Web 2.0 can have a big impact on organisations, and will redefine how most of us communicate. I regularly read [...]

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Tech Notes article in NE Business / The Journal

September 7, 2010

Introduction In seeking to raise the profile of Souter Consulting, I recently met with Sarah Athey of Codeworks. As a result of her help and prompting, I put together an article for the Tech Notes column in The Journal, a daily paper on Tyneside and Northumberland. I thought I’d republish it here, so that anyone [...]

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Microsoft’s Online Services presentation to @NEBytes

August 25, 2010

Introduction As per my recent post about Onyx & Cloud computing, I’m interested in business opportunities in the Cloud space, rather than the more technical stuff. I guess I’m interested from the business-technical angle. I’ve recently been investigating what Microsoft is up to, and below is my presentation to the NE Bytes massive on the [...]

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I’m presenting at Nicola Cook’s “Business Building Bootcamp”

July 8, 2010

Introduction You may be aware that Nicola and I form a tremendous double-act, and deliver social media strategy workshops. Nicola has asked me to present to her upcoming business building bootcamp (more details below). Draft title is “Learning how to integrate Digital & Social Media into your lead generation strategy”. Flyer information “Do you need [...]

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Enterprise 2.0 – so what are your next steps?

May 20, 2010
This entry is part 4 of 3 in the series Enterprise 2.0

Introduction Part 4 in a series about the impact that Web 2.0 could make on the organisation / business. In this post, I’ll attempt to synthesise some ideas about what is going on, and what it all means for you. Ok, so here it goes re my thoughts I think there is an upcoming and [...]

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Social Media lecture to Newcastle Uni MSc students

May 19, 2010

Background I had been asked by Katie Wray, Curriculum Development Officer in the Careers Service at Newcastle University to present to the  MSc Renewable Energy, Enterprise & Management course, which I did yesterday. I think only one person feel asleep, which I hope was reasonable indication of success! ;-) There seemed to be a wide [...]

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Enterprise 2.0 – analyst comment

May 10, 2010
This entry is part 2 of 3 in the series Enterprise 2.0

Introduction Part 2 in a mini-series about how Web 2.0 is going to change how organisations function. This post gives a third-party viewpoint of the potential impact of Web 2.0 on the business. Research reports Rather than blather on myself, I’m reproducing excerpts from this IDC press release, which I think are instructive (and include [...]

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My Slideshare favourites

May 4, 2010

A post with embedded widget from the Slideshare website to help others learn about Web & Enterprise 2.0 by viewing my favourited slide decks

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SCL 2.0

March 26, 2010
This entry is part 1 of 4 in the series Re-boot

Introduction This post is the first in a series about how I’m re-booting Souter Consulting Limited. The posts in this series hopefully show at the top right when you read this – automagically! Relaunching the business I’ve recently had a couple of meetings where the feedback has caused me to think about how SCL presents [...]

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