From the category archives:

customer service

United breaks Guitars; share price dips (allegedly)

July 27, 2009

I realise that for many of your seasoned observers, this is old hat. However, having been told about this at lunch yesterday by Caroline’s Daughter and Son-in-Law, I thought I would have a look into this, as it appears to be part of a growing trend of smart people employing social media to get heard. [...]

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Social Media numbers – c/o Marketing Charts

July 20, 2009

Introduction I put this document together recently when I was involved with a bid recently. These incredibly useful numbers / quotes etc. were culled from the Marketing Charts website – brilliant site, although I do wonder if the companies involved ‘place’ the reports on it to further their own agenda. That said, the stats are [...]

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SCL joins NEESPR!

June 17, 2009

A post to announce that Souter Consulting Limited has joined the North East Service Provider Register. Quick quote from the e-mail: Dear Justin, I am pleased to tell you that you have now achieved Full NEESPR approval. Your NEESPR Pin number is 12640. You may be asked for this pin number in the future by [...]

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Raising your Whuffie

June 12, 2009

This post looks at the importance of Social Capital online. For those of you who attended Thinking Digital recently, we were treated to Tara Hunt tour-de-force which, unfortunately, was too quick & snappy for me to live blog :-(. I’m therefore embedding the presentation so you can see for yourself. :-) Happiness as Your Business [...]

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SCL Narrative – my thoughts: your feedback please

June 5, 2009

I’ve been kicking some ideas around for a while about what SCL is for – what is the Big Picture? Those who know me know that I think in pictures. So, instead of publishing a long-winded explication, I’m publishing this mindmap to get my thoughts into the Public Domain, and hopefully to garner some feedback [...]

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Manifesto: UK Public Sector data should be set free

May 27, 2009

[UPDATE Jan 2010: Check out ‘Public Launch’ a post about the launch of data.gov.uk. Data sets & mashups ahoy – w00t!] This post is a synthesis of various ideas which have come together now that Data.gov is live. In turn, I would like to see data held by UK Public Sector organisations be freed up [...]

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Thinking Digital live blogs posts #tdc

May 19, 2009

Hello! Thanks for stopping by and thanks to Herb for the shout and link to my live-blogs of Thinking Digital. :-D For your convenience, this is the list of posts which have embedded Cover it Live sessions: Social Media Masterclass hosted by Stowe Boyd #TDC Session One: (Present at the Creation) #TDC Session Two: (Disturbing [...]

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Social Media Masterclass hosted by Stowe Boyd #TDC

May 13, 2009

At Eye on the Tyne, 9 – 11 Broad Chare, Newcastle, NE1 3DQ, 0191 261 7385 Panel Stowe Boyd, The /Messengers JP Rangaswami, BT Alex Hunter, Virgin Group Paul Smith, Twitchhiker Live blog Social Media Masterclass hosted by Stowe Boyd

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SCL in the News & at Events

May 12, 2009

South by South West Quick post spurred by a great article about Souter Consulting that appeared in North East England’s daily newspaper, The Journal. Lewis Harrison of Thinking Digital was instrumental in getting this article into The Journal’s Business Section, with the article written by Andrew Mirnin. I had forgotten about this, being in the [...]

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SCL & Thinking Digital (including Live Blogging info) #TDC

May 11, 2009

I thought I should post before the conference about what I’ve been up to in connection with Thinking Digital (TDC), and how you can follow proceedings through the SCL website. Consultancy role I have been advising TDC on Social Media strategy Working with the conference producer, and PR chief to explain the possibilities of Web [...]

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