Project support tool – your input would be appreciated!

by Justin Souter on April 17, 2009

I’m in discussions with someone locally about a potential programme of activities to help businesses make the most of technology (usually information technology). We’ve been talking about what tool(s) might help underpin the whole enterprise.

Photo credit to Andy Lawson

It will probably be web-based, in order for everyone to have access – i.e. the organisation doing the supporting, the clients it serves, and the partners it works with / draws expertise from.

From my notes:

  • Over-arching requirement
    • System to support work to help North East-based companies make the most of technology
      • Help them find out relevant & usable solutions asap, and help them implement their use of them
      • Make it easier / cheaper / faster to innovate using technology
    • Provide Management Information around the whole process
  • Solution components
    • Customer interface, easy to use (of course) but adding value to customers who use it by having a clear layout and intuitive steps to go through
    • Probably a private section for each customer / client and their employees
    • Community, so that users can interact and create new ideas etc.
    • Lightweight project management to support the overall process of engagement
    • Supportive of ideas & sharing of ideas
    • Maybe used to track customers & suppliers
    • Reporting framework – perhaps Balanced Scorecard
    • Robust security
    • Maybe some kind of lightweight process management to guide clients through the whole experience, and for this progress to be tracked
  • The solution would most likely be software-as-a-service, to fulfil the easier / cheaper / faster mandate above

So far, our various chats & thoughts have come up with some candidate tools

We’d be greatful if you could give some ballpark feedback about what might fit the bill. V. many thanks in advance :-D

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